About Support & Purchasing

Software Forums General Discussion About Support & Purchasing

This topic contains 1 reply, has 2 voices, and was last updated by  reifsnyderb 3 weeks, 2 days ago.

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  • #1135

    dstuncer
    Participant

    Hi,

    I’m currently using free version of DMS Plugin. However, when I made the last update, I could not access my documents. The file structure and the documents appear to be in place, but when I want to open it gives HTTP 500 error (Internal Server Error). Will I fix the problem if I get Pro version ? Another issue is about purchasing a Pro version. Unfortunately PayPal does not serve in Turkey. How can I pay in this case ?
    I will be grateful if you could help me.

    Best regards,

    Semih

    #1136

    reifsnyderb
    Keymaster

    Hello,

    The http 500 error is really hard to troubleshoot as it is a general error that says there is a problem but not what it is. I don’t know if the Pro version will fix the problem. (I have my doubts it would.)

    I am going to take a guess as the memory limit is the first thing that came up and is a possibility. Please try to increase the memory limit as per the following instructions to see if it is the problem.

    http://www.wpbeginner.com/wp-tutorials/fix-wordpress-memory-exhausted-error-increase-php-memory/

    If that doesn’t work, please send a screenshot of your DMS plugin diagnostics screen to reifsnyderb@hotmail.com.

    Best Regards,

    Brian

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