documents are illegible

Software Forums Support documents are illegible

This topic contains 3 replies, has 2 voices, and was last updated by  reifsnyderb 2 weeks, 3 days ago.

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  • #1170

    Hi after working perfectly for several months I now find that when I try to access a document firstly it now opens in a webpage and secondly it is in the format PK!͈D�R[Content_Types].xml �(��V�o�0�#�?D����@��;8�$��Ս_R3�~����礍�)]�Ҡ]”�Ͽ/۲������BT��”��l餲u�~���>�,��Rhg�;��j���b��3B�X� ���y,7D̝K��#�~Cͽ(oE �r>��Kg,�0q���Tb�1��@íok�]��T��I�4�{<�C�B?&��O0�{�J�T�wV>�2��� �̉��;�pD!U��ժ� �� �,( ٍ�]��{$������

    my colleague who works remotely confirms that this is happening in her case as well. any ideas?
    Pete

    #1171

    reifsnyderb
    Keymaster

    Hello,

    Is this for all documents or only one? Is there a way I can get access to your site to look at it?

    Did anything change on your site right before it started?

    Please feel free to e-mail me directly at reifsnyderb@hotmail.com

    Thanks!

    Brian

    #1172

    reifsnyderb
    Keymaster

    Hello,

    I e-mailed you a possible fix. Please try it and let me know.

    Thanks!

    Brian

    #1173

    reifsnyderb
    Keymaster

    Customer received and installed fix. Fix was successful.

    — Brian

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