Error linking to files Software › Forums › Support › Error linking to files This topic contains 1 reply, has 2 voices, and was last updated by reifsnyderb 2 weeks, 2 days ago. Viewing 2 posts - 1 through 2 (of 2 total) Author Posts July 12, 2017 at 9:48 pm #958 tim_blizardParticipant Hi Brian, I am getting two errors. The first is I get the following error when trying to open an .xlsx file: 502 – Web server received an invalid response… The second error is a link to a pdf file returns the following error: “Unable to retrieve file due to insufficient permissions.” This error is most unusual, for if I use DMS to navigate to the file first, the link will then work thereafter, but not on first use. So how can it be a permission issue if I can view it from DMS? What am I missing? Thanks in advance Regards Chad (on behalf of Tim) July 13, 2017 at 7:09 am #962 reifsnyderbKeymaster Hello, Is this for all files, just 2 files in particular, or all .xlsx and .pdf files (i.e. other files work fine)? Please feel free to e-mail me directly at firstname.lastname@example.org Best Regards, Brian Author Posts Viewing 2 posts - 1 through 2 (of 2 total) You must be logged in to reply to this topic.