Error linking to files

Software Forums Support Error linking to files

This topic contains 1 reply, has 2 voices, and was last updated by  reifsnyderb 6 months ago.

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  • #958


    Hi Brian,

    I am getting two errors.

    The first is I get the following error when trying to open an .xlsx file:
    502 – Web server received an invalid response…

    The second error is a link to a pdf file returns the following error:
    “Unable to retrieve file due to insufficient permissions.”

    This error is most unusual, for if I use DMS to navigate to the file first, the link will then work thereafter, but not on first use. So how can it be a permission issue if I can view it from DMS?

    What am I missing?

    Thanks in advance


    Chad (on behalf of Tim)




    Is this for all files, just 2 files in particular, or all .xlsx and .pdf files (i.e. other files work fine)?

    Please feel free to e-mail me directly at

    Best Regards,


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