Update to 1.21 failed due to file permissions Software › Forums › Support › Update to 1.21 failed due to file permissions Tagged: Update failed 1.21 This topic contains 1 reply, has 2 voices, and was last updated by reifsnyderb 1 month ago. Viewing 2 posts - 1 through 2 (of 2 total) Author Posts December 13, 2017 at 12:06 am #1162 Nigel BrownParticipant Hi Brian, I am getting the following message when trying to update from 1.20 to 1.21(of the base system) Update Failed: The update cannot be installed because we will be unable to copy some files. This is usually due to inconsistent file permissions. Could you direct me as to how to fix this? December 13, 2017 at 9:45 pm #1164 reifsnyderbKeymaster Hello, I haven’t seen this message before. I’d check the permissions on the dms plugins folder and it’s sub-folders and ensure that the web server has read/write permissions to everything. Best Regards, Brian Author Posts Viewing 2 posts - 1 through 2 (of 2 total) You must be logged in to reply to this topic.